Course info

Levelling up the customer experience. with intention When a company/department is truly intentional about customer care-empowering its people and merging its processes-outstanding customer service becomes the outcome consistently, from the first greeting to the final meeting. When all touch points are exemplary experiences, a customer has a much greater incentive to return, as well as recommend us to others. Topics covered: Evaluate and improve your company/department's commitment to excellent customer service Differentiate and raise your service to become the chosen provider Develop, design and create standards for excellent customer service Assess your customer needs, desires, categories and emotions at an individual level Understand the processes necessary to develop a culture that consistently delivers excellent customer service Recover effectively from service failure to then, turn it into opportunities to strengthen your customer relationships This course is for: Entrepreneurs Professionals Leaders and managers Length of course: This is a one-day course. 21-05-2020-25-05-2020